Terms, Conditions
& Service Waiver.

Effective Date: January 1, 2025  ·  Kala Studio, operating under XtraMile Group LLC  ·  30825 Thousand Oaks Blvd, Westlake Village, CA 91362

Welcome to Kala Studio. By booking an appointment — whether online, by phone, or in person — you acknowledge that you have read, understood, and agree to the following terms. These policies exist to protect both our clients and our service providers and reflect our commitment to transparency, safety, and quality care.

1. General Consent & Eligibility

By booking with Kala Studio, you voluntarily consent to receive aesthetic services. You acknowledge that all services are cosmetic and non-medical in nature. You agree to disclose, prior to any service, all relevant medical history, allergies, medications, skin conditions, or sensitivities that may affect the procedure or outcome.

Age requirement: Clients under 18 years of age must have a parent or legal guardian present to provide written authorization before any service is performed. This applies to all services including threading, tinting, lash treatments, and microblading.

2. Service-Specific Waivers

Facial & Skin Treatments

You understand that results from facial and skin treatments vary based on individual factors including skin type, condition, age, lifestyle, and adherence to aftercare. You confirm that you have disclosed all relevant medical information including medications and topical treatments currently in use. You understand there are no guaranteed outcomes and agree to follow all aftercare instructions. Kala Studio and its estheticians are released from liability for reactions or results caused by undisclosed conditions or non-compliance with aftercare guidelines.

Body & Face Waxing

Waxing carries potential side effects including temporary redness, swelling, ingrown hairs, and skin sensitivity. You confirm that you have not used Retin-A, Accutane, glycolic acid, alpha-hydroxy acids, or other skin-thinning agents within 72 hours prior to your appointment. You confirm you are not currently on blood-thinning medications, are not diabetic or immunocompromised in a way that affects wound healing, and have disclosed all known allergies. Kala Studio is released from liability for reactions arising from undisclosed conditions.

Tinting, Henna & Brow Lamination

These treatments carry risks including eye or skin irritation, allergic reaction, temporary staining, and unintended color variation. Reactions are possible even with plant-based or "natural" products. You confirm all allergies and medications have been disclosed and agree to seek immediate medical attention if any adverse reaction occurs. Kala Studio is held harmless for unforeseen outcomes when accurate information has been provided.

Lash Lift & Tint

Lash lift and tint treatments use chemicals applied near the eye area. Potential risks include temporary irritation, allergic reaction, and in rare cases, lash damage. You accept full responsibility for following all pre- and post-care instructions and release Kala Studio from liability for adverse outcomes except in cases of gross negligence by our staff.

Microblading & Permanent Makeup (PMU)

Microblading, PhiBrows, PhiShading, and related PMU services are semi-permanent cosmetic tattoo procedures involving the implantation of pigment into the upper layers of the skin. You understand and acknowledge the following:

• Results vary significantly based on skin type, oiliness, sun exposure, age, and lifestyle
• Temporary redness, swelling, scabbing, or bruising may occur following the procedure
• A touch-up session (typically at 6–8 weeks) may be required for optimal results and is the client's responsibility to schedule
• Pigment may remain visible for 1–3 years or longer depending on individual factors
• No specific color, shape, or density outcome is guaranteed
• All tools used are sterile and single-use; hygiene standards comply with California Department of Public Health requirements
• Microblading is contraindicated during pregnancy, active skin conditions in the treatment area, recent use of Accutane (within 1 year), blood-thinning medications, and certain autoimmune conditions

A mandatory consultation precedes all microblading and PMU appointments. You have read and received aftercare instructions and agree to follow them. You release Kala Studio and its staff from liability for reactions or unsatisfactory results caused by inaccurate disclosure, contraindicated conditions, or non-compliance with aftercare.

3. Booking & Cancellation Policy

• Advance notice: Cancellations must be made at least 24 hours before your scheduled appointment.
• Late cancellation or no-show: A fee of up to 20% of the service cost may be charged for cancellations made less than 24 hours prior or for missed appointments without notice.
• Rescheduling: Permitted up to 24 hours before the appointment at no charge.
• Emergency exceptions: Reviewed individually. Please communicate with us as early as possible.
• Microblading deposits: A non-refundable deposit may be required to hold microblading and PMU appointments.

4. Payments & Refunds

Payment is due at the time of service. We accept major credit and debit cards and cash. Prices are subject to change without notice — current pricing is always available at the studio or via our booking system.

Refund policy: Completed services are non-refundable. If you are dissatisfied with a service, please contact us within 48 hours and we will make every reasonable effort to address your concern, which may include a complimentary correction session at our discretion. We do not issue refunds for dissatisfaction unrelated to a confirmed error in service delivery.

Gift cards are non-refundable, non-transferable, and have no cash value.

5. Liability Limitation

Kala Studio and XtraMile Group LLC, its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our services or website. Our total liability for any claim related to a service performed shall not exceed the amount paid for that specific service.

This limitation does not apply in cases of gross negligence or willful misconduct by Kala Studio staff.

6. Photography & Media

Kala Studio may photograph results for quality assurance and promotional purposes with your prior verbal or written consent. You may decline photography at any time without affecting your service. If you permit photography, you grant Kala Studio a non-exclusive license to use images on its website and social media platforms, without identifying you by name unless separately authorized.

7. Governing Law & Dispute Resolution

These terms are governed by the laws of the State of California. Any disputes arising from services or these terms shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved in the courts of Los Angeles County, California.

8. Privacy & Marketing

Kala Studio collects and uses personal information in accordance with our Privacy Policy, which is incorporated into these terms by reference. When you opt into SMS or email communications, your data is used exclusively for booking reminders, service updates, and promotional messages through Uzeli Live (powered by Growthzilla). You may opt out at any time.

We do not sell or share your personal data with third parties for commercial purposes. For full details, please review our Privacy Policy.

9. Contact

Questions about these terms? We're easy to reach:

Kala Studio · XtraMile Group LLC
30825 Thousand Oaks Blvd, Westlake Village, CA 91362
(747) 222-7462  ·  hello@mykalastudio.com